Frequently asked questions and help

Please review the FAQ's below before contacting us with a support request.

Q: The search form is not bringing up the results I expect, what should I do?
A: We recently updated our search form with new features. Please watch this help video for more information. If this video does not answer your question please review the items below.
Q: My Saved searches are gone. How do I get them back?
A: All Saved Comparable Queries and Saved Subject Searches were removed in place of our new system. We apologize for any inconvenience. They are not retrievable. Saved Comparison Reports were not effected.
Q: How do I select multiple items in the new boxes on the search feature?
A:When you click on a selection in the box hold "Ctrl" or "Alt" (depending on if you are on a MAC or PC) and click on multiple items, you can also scroll to select items out of order or click again to de-select items. Please watch this help video for more information.
Q: After a search, when I choose "Revise Your Subject Search" why do some items disappear?
A: HOUSE NUMBER and STREET NAME have been removed from the Revise action, they are not needed on the Revise page.
Q: I found a discrepancy in the data, it does not match the County website, what should I do?
A: Please double check the information by verifying the Parcel ID. If there is indeed a problem or mismatch please contact us here and make sure to include the PARID of the property and which piece of data appears to be missing or incorrect.
Q: How do I rearrange the results after a search?
A: After an initial search for subject, you can click on the table headers to sort the results by Address (alphabetical based on street name), Sale Date (based on year), Sale Price (numeric order), Living Area (numeric order), Lot Area (numeric order), Beds (numeric order), Baths (numeric order), Grade (alphabetical), Condition (alphabetical), or Year Built (based on year).
Q: There seems to be a problem with the site layout and buttons are not working, what should I do?
A: Please empty your browser cache first. Many web browsers store old files and after an update, these are in the 'cache' on your computer and can conflict with the live site. To find out how to clear your cache please visit this page for more information.
Q: What browsers does your website support?
A: We support the most recent versions of all modern browsers from 2012 to 2014. To find out if your browser is supported please visit this page and click on your browser name to the left to see if it is supported. Our developers suggest the following browsers Firefox or Google Chrome.
Q: I can not open the PDF file comp report. Is it broken?
A: Please make sure you have downloaded and installed Adobe Acrobat Reader © on your computer.
Q: I can not open the CSV file downloaded from the search. Is it broken?
A: Please make sure you have downloaded and installed a free CSV reader or that you have a recent copy of Microsoft EXCEL on your computer. You could also use Google Docs: spreadsheet tool to open the file and view it online for free with a Google account.
Q: I had a problem renewing my membership. What should I do?
A: Please contact us here and make sure to include the email you log in with, and the date of purchase and your transaction ID receipt from PayPal.
Q: I can not use the site on my iPad or mobile phone. Is it broken?
A: At this time we do not support mobile devices. The site may work on some devices but is intended for desktop computers at a monitor resolution at 1024px wide or greater.
Q: My question is not listed, what should I do?
A: Please contact us here and make sure to describe the issue in detail so that our developers can attempt to resolve it.
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